HeyGen retired your legacy or unlimited plan

What’s going on

When a HeyGen plan disappears or API calls start failing, grandfathered terms were ended rather than something breaking on your side — and several of these moves are explicitly irreversible. The legacy Unlimited plans, which bundled unlimited Avatar III usage, were decommissioned on May 15, 2026; they survived only while continuously active, and switching or cancelling is permanent with no way back, so a lapse effectively converts you to credit-based, per-minute billing. Separately, the Team plan (around $39 a seat, minimum two seats) closed to new purchase in January 2026 and was replaced by Business at $149 a month plus $20 per seat, pushing a new team's minimum from roughly $78 to about $189. And from February 2026 there are no free API credits: legacy tiered API plans were deprecated, auto-renew removed, and it's pay-as-you-go only with a $5 minimum, so onboarding or testing now costs upfront. What specifically failed tells you the cause — an Unlimited or Team plan simply gone from your account, or API calls rejected for lack of credits, both point to the decommission rather than an outage. Because migrating off Unlimited can't be undone, run the arithmetic before letting anything lapse: compare Business pricing against your real seat count and monthly rendered minutes rather than assuming the old flat deal still pencils out, and remember credits burn per render iteration, not just per final video — one user watched 200 Creator credits vanish in a single Avatar session. For the API, budget for credits you used to get free, and note they expire twelve months after purchase. The one bit of relief: dubbing is now unlimited for paid users and costs are shown before generation, so that particular drain is gone.

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